Employment Opportunities

What we're all about

Rocketspark

Offers jobs to students studying

Communications Arts and Humanities

Locations

Cambridge

Social

Customer Service Specialist

Apply Now

Type

Part-Time

Location

Cambridge

Industry

Design and UX

Published

2 months ago

Application Open

13th Aug 2021 08:00am

Application Close

26th Sep 2021 09:00am

Rocketspark is looking for exceptional Customer Service Specialists who love helping people and developing strong customer relationships to join our friendly and approachable Customer Success team. 
 
The successful candidate will be assisting our customers with email and phone enquiries, as well as guiding customers on their website journey as they move from potential customers to delighted promoters of the brand.
 
Key Responsibilities:
 
  • Prioritising and responding to customer enquiries within the online support ticket system
  • Making and receiving customer support phone calls
  • Escalating technical problems to the technical support team
  • Delivering exceptional, timely service helping customers to reach their goals by making the most of their Rocketspark website
  • Looking for, suggesting and where possible implementing process improvements so the team can efficiently deliver better service to their customers to improve the business
  • Gathering customer insights to help improve Rocketspark’s product proposition and identify business opportunities
  • Skills Required
  • A quick learner who has a natural affinity for technology, able to pick up new systems easily
  • Excellent written and verbal communication skills
  • A good listener who can relay information clearly and simply with ease
  • Energetic, positive and a people-liker
  • Conscientious and a finisher - someone who can be trusted to take a query or a task to its completion by following the relevant process
  • Attention to detail - consistently demonstrate a high level of accuracy and thoroughness when accomplishing a task
  • Initiative - is able to spot opportunities to improve things and take action unprompted
  • Creative thinker and a good problem solver - someone who can adapt and think outside a process or the way things have been done before if it makes sense to do so
 
To Apply:
 
If this opportunity sounds like you, please fill out the form here with a link to your cover letter explaining why you’re excited about this role, along with a link to your CV. This position is a permanent role in Cambridge, New Zealand. Successful candidates need to be available to work a minimum of 10 hours per week as thorough training is provided. There are different shifts available throughout the week between our working hours 7:30 am and 7:00 pm. Only applicants with the right to work in New Zealand will be considered for this position.  We offer part-time and full-time opportunities.  
 
 

Please note: This information and all other Rocketspark work opportunities including but not limited to grad and graduate, intern and internship, entry level, full time, part time, contractual and fixed term opportunities on waikato.nxtstep.co.nz are not to be re-distributed without permission from Rocketspark and NxtStep (AttractHQ Ltd).